Privacy Policy
Last updated: September 20, 2026
1. Introduction
Visionix ("we", "our", "us") is committed to protecting your privacy. This policy explains what the Visionix Player application for Samsung Smart TV (the "App") and the website visionixplayer.com (the "Website") collect, how it is used and how it is protected.
2. Information stored only on your TV
The following information is stored locally on your Samsung TV and is never transmitted to us:
- Playlist credentials: your IPTV provider's server URL, username and password, or M3U link.
- Viewing data: last watched channel, movie and series ids for the "Continue watching" feature, favourites and navigation history.
- Cached content metadata downloaded from your own provider, and your app settings.
3. Information sent to our licensing server
To decide whether a TV is in its free period or has a license, the App periodically sends a small device record to our server:
- the TV's network MAC address (or a random locally-generated identifier when the MAC is not available),
- the Samsung device id (DUID), TV model, firmware version, App version and platform,
- the IP address from which the request was made, recorded by the server.
The server stores the first and last time it saw the device, a counter of checks, a 6-character activation code generated for the device, and any license or order linked to it. This is the minimum needed to operate device-bound licenses. No playlist, credential or viewing information is ever included.
4. Information collected on the Website
When you activate a TV on the Website we store the order reference, the TV it belongs to, the chosen plan, the time of the order and - if you choose to enter it - your email address, which is used only to match your payment to your order and to contact you about it. Payment itself is processed by iyzico on their own pages; we never receive your card details. iyzico's processing is governed by their privacy policy.
5. How we use the information
- Deciding the access state of a TV (free, trial, licensed).
- Issuing, verifying and, if necessary, revoking licenses.
- Matching manual payment confirmations to orders and providing support.
- Protecting the service from abuse (rate limiting by IP address).
We do not use analytics services, advertising networks or tracking cookies. The Website sets a cookie only in the administration area.
6. Retention
Device and license records are kept for as long as the license is valid and for a reasonable period afterwards for support and accounting. Rate-limit counters are deleted automatically within 24 hours. Data on your TV stays until you sign out, clear it in the App's settings, or uninstall the App.
7. Sharing
We do not sell or share your data with third parties, except our hosting provider (which stores the database on our behalf) and iyzico, which processes payments you initiate. We may disclose information when required by law.
8. Your rights
You can ask us to show, correct or delete the data linked to your TV or order by emailing support@visionixplayer.com with your TV code or order reference. Deleting the device record also ends any license attached to it.
9. Security
Communication with our server uses HTTPS. Credentials for your provider are stored only on your TV and are used solely to authenticate with that provider.
10. Children
The App and Website are not directed to children under 13 and we do not knowingly collect personal information from them.
11. Changes
We may update this policy from time to time. Changes are published on this page with a new "Last updated" date.
12. Contact
Visionix - support@visionixplayer.com